TGroup

Custom Training Solutions


Pre Process Training for BPOs/Call Centers/Tech Support Centers


This training is custom made to suit the business need. Some of the areas usually covered in this training are

  • English Grammar/Language Enhancement
  • Call Center/BPO Specifics
  • Customer Service
  • Telephone Etiquette
  • Voice & Accent
  • Cultural Awareness –UK/US
  • Telemarketing
  • Handling the Night Shift
  • Vertical Specific Process Training



Training IT employees in 4 basic modules

Leadership & Soft Skill training for business establishments & IT companies
  • Developing Self-esteem & Building Self-confidence
  • Becoming Assertive
  • Learning Self-motivation
  • Interpersonal Skills
  • Emotional Intelligence
  • Psychological Strokes
  • Stress Management
  • Being a Team Player
  • Goal Setting & Time Management


Mind reprogramming & Developing the 6th Sense
  • Mind Over Matter
  • NLP for Rapport Building
  • Relaxation & Meditation
  • Creative Visualization
  • Mind Reprogramming
  • Developing Healthy Self-beliefs
  • Reconditioning Mental Associations
  • Developing a Positive Mind Frame
  • Personal Effectiveness
  • Presentation Skills
  • Time Management
  • Stress Management
  • Mind your Mind’ – Workshop in Mind Reprogramming

Communication skills & Business etiquette

      A program which covers
  • Language Enhancement
  • Email Etiquette
  • Telephone Etiquette & Conference Calls
  • Body Language & Grooming
  • Minutes of Meeting & Reports

Time management
  • Time Wasters
  • Prioritization
  • Pareto’s Principle
  • Urgent – Important Time Quadrant
  • Setting SMART Goals
  • Techniques in Time Management
  • Delegation
  • Types of Delegation

 

News & Events


Follow Updates